G&Tea Privacy Policy
G&Tea Ltd (“We”) are committed to protecting and respecting your privacy.
This policy and any other documents referred to on it sets out the basis on which any
personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is G&Tea Ltd., Leth Ha Mel, Looe Mills, Liskeard, England, PL14 4LD. G&Tea Ltd is registered with the Data Protection Registrar, No. ZA785176
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.gandtea.uk (our site) or placing an order through our website.
- Information provided when you complete our online email subscription form and/or enquiry/contact us form
- If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys/polls that we use for research and marketing purposes
- Details of transactions you carry out through our site and of the fulfilment of your orders, where applicable.
- Information that third parties provide to us about you. E.G, when you connect your account via social media networks such as Facebook, we may collect personal information from the social channel in accordance with your privacy settings.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Uses made of your information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- To carry out our obligations to fulfil your order arising from any contracts entered into between you and us, examples include communicating your data with our logistics partner and couriers so they can fulfil your order and offer tracking information.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our services or products.
- In order to make certain services available to you and to help us better understand your preferences, we may need to share your personal information with some of our service partners. We only allow our service providers to handle your personal information when they have confirmed that they apply appropriate data protection and security controls.
- From time to time may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data the enquiry form.
Disclosure of your information
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If G&Tea Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any other agreements; or to protect the rights, property, or safety of G&Tea Ltd, our customers, or others, we may do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Protecting your information
- All transactions are processed through PayPal, a secure gateway provider and are not stored or processed on our servers. PayPal allows you to pay via your PayPal account or a suitable debit or credit card. Please note, once you leave our website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our website’s Terms of Use and should refer to that providers own Terms of Use and Privacy Policy.
Cookies
We use cookies to:
Help remember and process the items in the shopping cart and improve the user experience. If you turn cookies off, some features will be disabled and may not function properly.
Your rights
You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us ginfo@gandtea.uk
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. In addition, we cannot be held responsible for the contents of third party sites.
Access to your information
The Act gives you the right to access information held about you. Your right of
access can be exercised in accordance with the Act.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to G&Tea Ltd 16 The old Brewery, 24 Bay Tree Hill, Liskeard, Cornwall, PL14 4BG
Shipping: Free Tracked Shipping on all orders
We want you to be sipping as soon as possible, so we always do our best to ensure you receive your order promptly.
Mainland UK:
2-3 business days from date of shipping
Non-mainland UK: We currently do not offer delivery outside of Mainland UK
International: We currently do not offer delivery outside of Mainland UK
Returns
We will refund the full value of any product(s) purchased, provided the conditions below are met:
- You are able to return the product(s) in question to us within 30 days of receipt of your order
- Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact
- Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:
Returns: G&Tea Returns, Leth Ha Mel, Looe Mills, Liskeard, England, PL14 4LD
PLEASE NOTE: unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.
